How To Automate Review Requests with GoHighLevel
In the digital age, your reputation is your currency.
Positive online reviews build trust, boost local SEO, and directly influence buying decisions.
Yet, most happy customers never leave a review—unless you ask.
And that’s where GoHighLevel’s automated review request system comes in.
Why Reviews Are Non-Negotiable
- Increase Conversions – 88% of consumers trust online reviews as much as personal recommendations.
- Boost Local SEO – Google prioritizes businesses with frequent, quality reviews.
- Build Social Proof – Prospects see proof from real customers.
- Identify Improvement Areas – Honest feedback highlights what’s working and what’s not.
Why Manual Review Requests Fail
- Staff forget to ask
- Timing is off
- Customers get busy and forget
- Requests lack clear, easy instructions
Automation solves all of these problems.
How GoHighLevel Automates Review Requests
Step 1: Define a Trigger
- After a service is completed
- After a product is delivered
- After an appointment is marked as “Show” or “Completed”
Step 2: Build a Workflow
- Send Thank-You SMS – Immediately after service completion
- Send Review Link – Direct link to your Google Business Profile, Facebook, or Yelp
- Wait Step – 2–3 days for non-responders
- Follow-Up Email – Gentle reminder with a quick-link button
- Stop Automation – Once the review is submitted
Step 3: Track & Respond
- View all reviews inside GoHighLevel’s reputation management dashboard
- Reply promptly to both positive and negative reviews
Best Practices for Higher Response Rates
- Ask at the Right Moment – When the customer is happiest (right after a great experience)
- Make It Frictionless – Direct link, no extra clicks
- Personalize the Request – Use their name and reference the service/product
- Follow Up, But Gently – One or two reminders are enough
- Thank Reviewers Publicly – Builds loyalty and shows you value feedback
Example Review Request Templates
SMS:
Hi [First Name], thanks for choosing [Business Name]!
Could you take 30 seconds to share your experience?
[Review Link]
Email:
Subject: Quick Favor – Share Your Feedback
Hi [First Name],
It was a pleasure serving you today. Your feedback helps us grow and helps others know what to expect.
[Leave Your Review]
The Big Picture
When you automate review requests with GoHighLevel:
- You collect more reviews without extra work
- Your SEO improves naturally
- Prospects trust you faster
- You gain actionable feedback for continuous improvement
The result? More visibility, more trust, more sales.